Submitting Creator Payments Through a Campaign
Note: If you joined GRIN on January 23, 2023, or later, Campaigns will not be available for your account and have been replaced by Activations. You can use Activations to manage and organize your creator marketing programs.
For more information, check out our help articles.
What You'll Need
A new or existing Campaign.
The Compensation module configured in your Campaign's settings.
At least one creator who is activated in your Campaign.
How to Do It
Within the GRIN platform, you have the ability to send payments directly to your creators. Also, when payments are made outside of GRIN they can be recorded, as well. This gives you the ability to manage and track your creator payments in one place.
Within GRIN there are two selection types and the differentiation can be found below:
Cash Payment: This is a direct payment sent from the platform. This requires the creator to add a Bank Transfer payout method and submit a W-9 or W-8BEN on their Live Site.
Offline Payment: This option is used if you are simply recording the payment, but it will actually be sent to the creator outside of the platform.
Add Account Funds
Note: A payment method needs to be added prior to adding account funds to payout creators. Please contact your Account Manager in order to set up a payment method.
1. Navigate to your Account in the top right and select Settings.
2. Click on the Creator Funds Deposit tab.
Note: When you use a credit card to pay for creators you will incur a 2.9% + $0.30 processing fee each time funds are added to your account.
3. Click on Add Payment Method.
4. After you have successfully added a payment method, select the Enabled option under Creator Payments.
Note: If Disabled is selected, your creators will not have the option to add their bank account and/or submit tax forms in order to receive payments.
Review Creator Conversions
1. Click the Program icon and select Campaigns.
2. Click the Campaign Work Room icon.
3. Click on the Conversions tab.
4. From here, you can view the conversions that have been made with your creators' assigned discount code and/or affiliate link.
5. In addition, you are able to view the status of the order whether it has been Verified, Paid, or manually Voided.
Submit Creator Payments
Note: You will need to add funds to your account before you can submit payment from GRIN.
1. Click the Program icon and select Campaigns.
2. Click the Campaign Work Room icon.
3. Click on the Payments tab.
4. Select the checkboxes for the creators you'd like to make payments to.
5. Click on Make Payments in the action bar.
6. Review your payments, select an individual payment or click Select All, and click Review Payments.
7. Click Send Payments.
Submit Custom Payments
1. Click the Program icon and select Campaigns.
2. Click the Campaign Work Room icon.
3. Click on the Payments tab.
4. Click Add Payables.
4. Add the Creator that the payable will be for, the Payable Type, and the Payable Amount to be paid.
5. Click Add.
Record Offline Payments
1. Click the Program icon and select Campaigns.
2. Click the Campaign Work Room icon.
3. Click on the Payments tab.
4. Select the checkboxes for the creators you'd like to record offline payments for.
5. Click on Make Payments in the action bar.
6. Review your payments, select an individual payment or click Select All, select Offline Payment, and click Review Payments.
7. Click Record Payments.
Cancel Pending Payments
Note: Only offline payments or payments whose statuses are still pending can be canceled. Once the payment has been processed, it can no longer be canceled.
1. Click the Program icon and select Campaigns.
2. Click the Campaign Work Room icon.
3. Click on the Payments tab.
4. Click on the number next to the payment in the Payments column.
5. Locate the payment you would like to cancel and click the Delete icon under the Actions column.