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      How to Manage Fulfillment
      • 23 May 2023
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      How to Manage Fulfillment

      • Updated on 23 May 2023
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      Article summary

      Note
      If you joined GRIN on January 23, 2023 or later, Campaigns will not be available for your account and has been replaced by Activations. You can use Activations to manage and organize your creator marketing programs. For more information, check out our help articles.

      The Fulfillment tab allows you to view the shipment status and tracking, mark the fulfillment status, etc. of the product(s) that are sent to your creators. You are also able to filter for creator based on the fulfillment status, shipment status, shipment delivery date, campaign content, and uploaded files.

      Learn how to:

      Label Fulfillment Status

      Step 1 Click Program and select Campaigns.

      Step 2 Click the Campaign Work Room icon.

      Step 3 Click on the Fulfillment tab.

      Step 4 Select your creators and click the Fulfilled button.

      Note
      If your eCommerce store is integrated with GRIN, then once an order is placed and fulfilled in the e-commerce store it will automatically be labeled as fulfilled within GRIN.

      Create an eCommerce Order

      Step 1 Click Program and select Campaigns.

      Step 2 Click the Campaign Work Room icon.

      Step 3 Click on the Fulfillment tab.

      Step 4 Select your creators and click Create [eCommerce Store] Order.

      Note
      To create a draft order, click on the ellipsis button. Draft orders will pop up in your eCommerce store to be approved for shipment. This would be a good way to send a test order to your eCommerce store. An [eCommerce store] Order will be automatically placed and processed in your eCommerce store.

      Export Creator Fulfillment Reports

      Step 1 Click Program and select Campaigns.

      Step 2 Click the Campaign Work Room icon.

      Step 3 Click on the Fulfillment tab.

      Step 4 Select your creators and click the download button.

      Note
      The exports pull in the creator's name, E-mail, complete address, and product details.

      Send Fulfillment Emails or Alerts

      Step 1 Click Program and select Campaigns.

      Step 2 Click the Campaign Work Room icon.

      Step 3 Click on the Fulfillment tab.

      Step 4 Select your creators and click the Email button.

      Note
      Create an email template to easily send mass emails to update creators on fulfillment status, product alerts, etc.

      Why the Shipping Statuses of your Orders are not Updating.

      The order statuses that are shown in the "Fulfillment" section of your campaign are directly tied to the eCommerce store you have integrated with your brand. If you notice the statuses of your orders are not updated, then you will first want to review the statuses within your store.
      If the statuses are not updated in your store, then it will also be the reason why they have not updated in GRIN as will pull that information directly from your store. If the statuses of your GRIN orders are updated in your store, and not in the campaign, then contact support at support@grin.co.

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