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      How to Submit Creator Payments Through a Campaign
      • 23 May 2023
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      How to Submit Creator Payments Through a Campaign

      • Updated on 23 May 2023
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      Article summary

      Note
      If you joined GRIN on January 23, 2023 or later, Campaigns will not be available for your account and has been replaced by Activations. You can use Activations to manage and organize your creator marketing programs. For more information, check out our help articles.

      Within the GRIN platform, you have the ability to send payments directly to your creators. Also, when payments are made outside of GRIN they can be recorded, as well. This gives you the ability to manage and track your creator payments in one place.
      Within GRIN there are two selection types and the differentiation can be found below:

      1. Cash Payment: This is a direct payment sent from the platform. This required the creators to connect their PayPal and submit a W-9 or W-8BEN.
      2. Offline Payment: This option is used if you are simply recording the payment, but it will actually be sent to the creator outside of the platform.

      Within this article, you will learn how to:

      Add Account Funds

      Note
      A payment method needs to be added prior to adding account funds to payout creators. Please contact your CSM in order to set up a payment method.

      1. Navigate to your Account in the bottom left and select Settings.

      2. Click on Payment Methods.

      Note
      When you use a credit card to pay for creators you will incur a 2.9% + $0.30 processing fee each time funds are added to your account.

      3. After you have successfully added a payment method, click on Creator Funds Deposit. Ensure Creator Payments is Enabled.

      Note
      If 'Disabled' is selected your creators will not have the option to connect their PayPal and submit a W-9 in order to receive payment.

      Review Creator Conversions

      1. Click Program and select Campaigns.

      2. Click the Campaign Work Room icon.

      3. In the work room click the Conversions tab.

      4. View the conversions that have been made with your creators' assigned discount code and/or affiliate link. You are able to review the Date the order was made, the Conversion Type, the Revenue, Commission Amount, etc...

      In addition, you are able to view the status of the order whether it has been verified, paid, or manually voided. In order to void any orders simply hover over the end of the contact's row and click the X icon to Void any conversion. Once voided, the commission will be removed to be paid out and removed from the creator's Live Site. The voided order's revenue will also be removed from the Reporting calculation.


      Note
      Once a conversion is deleted it will be both removed from the conversions modal and the Payouts section of your creator's Live URL.

      Submit Creator Payments

      Note
      You will need to add funds to an creator account before you can submit payment within Grin.

      1. Click Program and select Campaigns.

      2. Click the Campaign Work Room icon.

      3. In the Payments tab of the work room, select the creators you would like to pay.

      4. Once selected, click the Make Payments button on the top menu bar.

      5. Review your payments, select the individual payment or choose Select All, and click Review Payments.

      6. Click on Send Payments.

      Submit Custom Payments

      1. Click Programs and select Campaigns.

      2. Click on the Campaign Work Room icon.

      3. In the Payments section of the work room, click on + Add Payables.

      4. Select the creator that payable will be for, the type of payable, the amount to be paid, and click Add.

      Record Offline Payments

      1. Click Programs and select Campaigns.

      2. Click on the Campaign Work Room icon.

      3. In the Payments tab of the work room, select the creators you would like to pay.

      4. Click on the blue checkmark and select Make Payment.

      5. Select your payments or choose Select All , select Offline Payment, and click Review Payments.

      6. Click on Record Payments.

      Cancel Pending Payments

      Note
      Only offline payments or payments whose statuses are still pending can be canceled. Once the payment has been processed it can no longer be canceled.

      1. Click Programs and select Campaigns.

      2. Click on the Campaign Work Room icon.

      3. Click on the Payments tab and click on the number next to the payment in the Payments column.

      4. Locate the payment you would like to cancel and click the X icon under the Actions column.

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