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      Integrating Your Email
      • 13 Sep 2024
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      Integrating Your Email

      • Updated on 13 Sep 2024
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      Article summary

      You can integrate your email account with GRIN so you can directly manage, send, and reply to emails with your creators from GRIN's Inbox.

      Note
      When you connect your email, GRIN will not have access to your email provider's full inbox. Instead, we filter through your entire inbox for relevant subject lines, snippets (short previews of your conversations), senders and recipients, timestamps, and other features such as labels. We do not store your full emails unless they are sent directly from within GRIN's Inbox. When you view an email from within GRIN, we connect to your email provider and display it using their database instead. GRIN connects to your inbox via a secure API or IMAP connection (depending on your email provider).

      What You'll Need

      How to Do It

      Note
      Be sure to grant browser permissions to open new windows or tabs, as GRIN needs to open popups during the integration process.
      1. Navigate to Account > App Marketplace. This will open the App Marketplace page.
      2. Find the Email integration by either searching “Email” in the search bar or navigating to the Messaging & Communications App Category.
      3. Select the Connect button, then select how you'd like to connect (either by IMAP or regular email sign in).
      Image of GRIN's Email Integration with the Connect button highlightedChoose how to connect your email.
      1. Select an option from the dropdown menu to open the Connect Email Integration modal.
      2. Log in to your email account. Depending on which method you chose, your steps will differ slightly:
        1. If you chose Connect Email, enter your email address in the popup that appears. GRIN will automatically detect your email provider based on your email address and start the appropriate connection process. Follow the steps that appear to complete the login process from your email provider.
      Note

      Make sure you're not using an alias or forwarding email address here, otherwise the connection will fail. 

      If you have Two-Factor-Authentication (2FA) enabled for your email account, you may need to generate an app-specific password and provide it to GRIN so you can finish integrating. This process will differ based on your email service provider. Here are instructions some common providers:

      If you're using Microsoft Exchange, refer to our section on Specifying Exchange advanced settings.

      If you still can't connect, we recommend attempting to connect via IMAP instead.

      Image of the email login screenProvide your email to start the connection process.
        1. If you chose Connect via IMAP, provide your IMAP authentication information and select Connect.
      Image of the required IMAP settings for the email integration.Provide your IMAP settings to connect.

       Your email account should now be connected with your GRIN account.

      Specifying Exchange Advanced Settings

      If you cannot connect to your Exchange account automatically, you can manually specify the Exchange Username and Exchange Server Hostname. You may need to contact your email admin for this information.

      1. From the Exchange login form, select Advanced Settings.
      Select Advanced Settings to connect.
      1. Enter your Exchange Username and Exchange Server Hostname.

      Your Exchange email account should now be integrated with the GRIN Inbox.

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