Getting Help from GRIN Support

If you need help using GRIN, here is how to reach the support team, what to include so they can help quickly, and how issues move forward if they need more work.

How to contact support

The fastest way to get help is the Help option in the app, usually at the bottom right of your GRIN screen. You can also ask your Account Manager, who can bring in the right people on your behalf. If you cannot access GRIN at all, you can reach support by email at support@grin.co.

Help support help you faster

When you reach out, include what you were trying to do and what happened, the exact page or URL, a screenshot of any error, your browser and operating system, and the steps you already tried. For account or billing questions, add your brand or account name. Clear details up front usually save a round of back and forth.

How issues are handled

Straightforward questions are often answered right in the chat. If something needs investigation, a support engineer picks it up, and confirmed bugs or incidents are passed to the engineering team to fix. For account, contract, or billing matters, your Account Manager coordinates the right teams.

Escalating

If an issue is urgent or is not moving, say so in the conversation and let your Account Manager know. They can help prioritize and keep you updated.