Step 1: Basic Checks
Before digging deeper, verify the following:
Resend the Invite – Go to your GRIN dashboard and resend the invitation.
Check Spam/Junk Folders – Ask the user to check their spam, junk, and promotions folders.
Confirm the Email Address – Make sure the email address is correct, active, and not an alias or group email.
Step 2: Verify the Mailbox
Ask the user to send a quick test email from their work account to confirm that their mailbox is functioning.
If they can receive other emails but not the GRIN invite, continue to the next step.
Step 3: Possible Causes
If the user still does not receive the invitation, one of these scenarios may apply:
Your email system is rejecting the invite at the gateway – This can happen if your organization’s email security settings block automated emails.
The user may already have a GRIN account under a different brand – GRIN will block duplicate invitations to prevent account conflicts.
Step 4: Contact GRIN Support
If you’ve completed the checks above and the invitation still fails, reach out to GRIN Support:
Include the affected user’s email address.
If your organization uses multiple brands in GRIN, specify which brand(s) the user should be added to.