Understanding the Creator Contact Profile
Overview
You can view a summary of a creator, look at their recent activity, and manage communications with them from their Creator Contact Profile. Every creator that's in your Contacts, including Creators, Prospects, and Applicants, has a profile you can access at any time.
You can learn more about accessing and managing a profile below.
What You'll Need
A creator added to your Creators, Prospects, or Applicants list.
How to Do It
Navigate to Contacts > Creators, Contacts > Prospects, or Contacts > Applicants.
Click the name of the creator whose profile you want to view. This will open their Creator Contact Profile. You can learn about each section in a profile in the table below.
Section | What It Is |
Profile | The name of the creator, a profile picture if available, and connection statuses of any of their available social networks. |
Add Note | Add additional information on the creator for others in your organization to see. |
Send Email | Compose and send an email to the creator directly. For more, see Composing Emails. |
Tasks | View and manage associated Tasks for the creator. For more, see Creating Internal Tasks. |
Recent Activity | View recent updates about the creator, including changes made by members of your team as well as content updates from the creator. You can narrow the feed with the All, Notes, Content, Emails, Actions, Updates and Contact Sync filters. |
Audience Reports | An analytics report on the creator's engagement data. You can request up to 100 reports per month. For more, see Viewing Audience Reports. |
Contact Type | Identifies the creator contact type: Creator, Prospect, or Applicant. For more, see Managing Contacts. |
Contact Information | Lists the creator's contact information. For more, see Updating a Creator's Contact Information. |
Shipping Address | Where you can access and edit the creator's shipping address. You can add multiple addresses per creator. Products will be shipped to the primary address unless otherwise specified. For more, see Updating a Creator's Shipping Address. |
Documents | Any attachments you upload to the creator's profile, including documents or images. |
Custom Properties | Any Custom Properties associated with the creator. For more, see Creating Custom Properties. |
Networks | Lists the creator's social network URLs. You may also provide a URL for the creator's Instagram profile or Facebook Page to connect them. For more, see Managing Social Networks. |
Primary Contact | Where you can see and manage the creator's primary contact information. |
Managers/Agents | Can be used if the creator is managed through a manager or agent. For more, see Assigning Managers to Creators. |
Owner | The representative in your organization owns that creator's contact profile. |
Relationship Stage | Classification of the creator relationship workflow. GRIN has default Relationship Stages, but you can customize these stages as well. For more, see Managing Relationship Stages. |
Live URLs | A creator's unique link that provides them an overview of active programs they have been invited to, manage their payments, connect their social network accounts, and more. If your account has more than one domain, this section lists one Live URL per domain. For more, see Finding a Creator's Live Site URL. |
Activations | Where you can manage and review the list of Activations that a creator has been assigned to. For more, see Activations. |
Campaigns | Where you can manage and review the list of Campaigns that a creator has been assigned to. Note: If you joined GRIN on January 23, 2023, or later, Campaigns will not be available for your account and have been replaced by Activations. You can use Activations to manage and organize your creator marketing programs. For more, see Campaigns. |
Partnerships | Where you can manage and review the list of Partnerships that a creator has been assigned to. For more, see Partnerships. |
Tags | Tags that have been assigned to the creator. Tags help you organize and keep track of your contacts with tags that make sense for your creator management workflow. For more, see Managing Tags. |
Discount Codes | Overview of discount codes that have been assigned to a creator. You can also click Manage Codes to edit the creator's individual code's start and expiration dates as well as their payout rate. This will not affect the defaults in the original discount code group. |
Affiliate Links | Overview of affiliate links that have been assigned to a creator. You can also create Deep Links for each assigned affiliate link (or Parent Link). Deep Links adopt all the settings and properties of the assigned affiliate link, but will redirect to a different destination URL (such as a specific product in your store) of your choosing. All conversions and tracking will be associated with the original Parent Link. |
Conversions | Overview of the revenue the creator has produced from participating in campaigns. For more, see Discount Codes. |
Payments | Overview of how much a creator has been paid. The Payments section also includes visibility into whether or not a creator is capable of accepting payment. If not, they will need to add a Bank Transfer payout method and submit their tax form on their Live Site. |