Setting Up Payouts
How to connect your bank account and submit your tax form so brands can pay you through GRIN.
Overview
To receive payments from brands through GRIN, you need two things:
A payout method — your bank account connected via Bank Transfer (ACH/Wire)
A valid tax form — a W-9 (U.S. residents) or W-8BEN (non-U.S. residents)
If you don't complete both steps, any payments your brand sends to you through GRIN will be refunded within 30 days. Be sure to set up your payout information as soon as possible so you can start receiving payments for your collaborations.
Before you begin, make sure you have: A verified GRIN Live Site account. To learn more, see Verifying your account. Your bank account details, including your IBAN or account/routing number and the name of the account holder exactly as it appears on your bank statement. Your taxpayer identification number (TIN), Social Security Number (SSN), or Foreign Tax Identification Number (FTIN). |
The Payouts page before any payout method has been added.
Step 1 — Add Your General Information
Your General Information tells GRIN who you are and where you are located. This is required before you can add a payout method.
1 | Navigate to your Live Site Open your GRIN Live Site link and log in to your account. |
2 | Go to Payouts In your account menu, select Payouts. |
3 | Add General Information In the General Information section, select + Add General Information. |
4 | Fill in your details Enter your full legal name (or your business's legal name), email address, and mailing address. Then select Next. |
Note The name you enter here must match the name on your bank account and tax documents. Providing a mismatched name may cause payments to be returned or delayed. |
Step 2 — Add a Payout Method (Bank Transfer)
GRIN pays creators via Bank Transfer. You will need to provide your bank account details so funds can be sent directly to your account.
GRIN processes creator payouts through Trolley, so the bank details and tax forms you submit are held with Trolley rather than with the brand. You can also review or update them directly at the GRIN creator portal on Trolley, signing in with the email address your brand uses to pay you.
1 | Select + Add Payout Method On the Payouts page, select + Add Payout Method. |
2 | Select Bank Transfer Choose Bank Transfer as your payout method and select it to continue. |
General Information confirmed and Bank Transfer selected as the payout method.
3 | Choose your bank account currency From the Bank Account Currency dropdown, select the currency your bank account is held in. If you are receiving USD payments, select US Dollar (USD). |
4 | Enter your IBAN Enter your IBAN (International Bank Account Number). This is typically shown on your bank statement or within your online banking portal. |
5 | Enter the name of account holder Enter the full name of the account holder exactly as it appears on your bank statement. For businesses, use the full legal business name. |
The Bank Transfer form showing the IBAN, account holder name fields, and the important notice.
6 | Select Add Review your details and select Add to save your payout method. |
Important — please read before submitting: The Government/Tax ID number you provide must match the named bank account holder. Provide your full name (or business legal name) as it appears on the bank account. Failure to do so may result in a returned or delayed payment. Ensure the account currency matches your selection. For example, if you select US Dollar (USD), your bank account must be a USD-denominated account. Payments sent to a mismatched account will likely be returned by your bank. |
Step 3 — Submit a Tax Form
If your brand is paying you through GRIN, you are also required to submit a tax form. GRIN supports two tax forms depending on your residency:
W-9 — for U.S. residents
W-8BEN — for non-U.S. residents
Once your payout method has been added, the option to submit a tax form will appear on your Payouts page.
U.S. Residents — W-9
Follow these steps if you file taxes in the United States.
1 | Select Submit a Tax Form On the Payouts page, select Submit a Tax Form. |
2 | Select I am a U.S. Person Choose I am a U.S. Person and select Continue. |
3 | Fill in your Personal Information Enter your name, address, and other personal details as requested. |
4 | Select a Federal Tax Classification In Part II, choose the classification that applies to you (e.g., Individual/sole proprietor, LLC, Corporation). |
5 | Enter your Taxpayer Identification Number (TIN) This is typically your Social Security Number (SSN) or Employer Identification Number (EIN). |
6 | Submit your form Review all fields and submit your W-9. |
About W-9 validity A W-9 is considered valid if your name, address, and TIN match what is on file with the IRS. If any information is incorrect, GRIN will notify you by email. You will have 30 days to correct the information, otherwise you may be subject to backup withholding on your earnings. |
Non-U.S. Residents — W-8BEN
Follow these steps if you file taxes outside of the United States.
1 | Select Submit a Tax Form On the Payouts page, select Submit a Tax Form. |
2 | Select your residency type Choose I am not a U.S. Person and I am an individual, or I am a Corporation, depending on your situation. Then select Continue |
3 | Certify your status Select the checkbox to confirm you are not a U.S. person, then indicate whether you provide services exclusively from outside the United States or from within the United States. |
4 | Enter your full name to certify Type your full name to certify the information you provided, then select Certify. |
5 | Fill in the W-8BEN Substitute Form Complete all fields in the W-8BEN form and select Continue. |
About W-8BEN validity A W-8BEN is considered valid if your name, address, and tax identification number match your country's tax agency records. If the information comes back as incorrect, GRIN will notify you by email. You will have 30 days to correct the information, otherwise you may be subject to backup withholdings on your earnings. |
The address on your payout method has to match the country of tax residence you declare on the W-8BEN. If the two do not agree, the form is invalidated and you will be asked to submit it again, so correct whichever one is out of date before you certify.
You're All Set!
Once your General Information, Bank Transfer payout method, and tax form have all been submitted, your Payouts page will show your bank account listed as Active and your tax form marked as Reviewed.
Any tax withholdings selected in your tax forms will be documented in your payment emails going forward. You are now ready to receive payouts from the brands you collaborate with.
A fully completed Payouts page showing an active Bank Transfer method and a reviewed W-8BEN tax form.
What a completed Payouts page looks like: General Information — your name and address on file Payout Methods — Bank Transfer listed as ACTIVE Tax Forms — your W-9 or W-8BEN listed as REVIEWED |
Managing Your Payout Method
You can update or remove your bank account details at any time from your Payouts page.
Editing your bank account
Navigate to your Live Site and select Payouts.
In the Payout Methods section, select the pencil (Edit) icon next to your bank account.
Update the relevant fields and save your changes.
Adding an additional payout method
Navigate to your Live Site and select Payouts.
Select + Add Payout Method and follow the setup steps above.
Removing a payout method
Navigate to your Live Site and select Payouts.
In the Payout Methods section, select the trash (Delete) icon next to the bank account you want to remove.
Note If you remove your only active payout method, any new payments from your brand will not be processed until you add a new one. Payments may be refunded to your brand after 30 days if no payout method is active on your account. |
If 24% Was Withheld From Your Payment
If a payment reached you smaller than the amount your brand agreed to, the most common cause is a 24% tax withholding. It is applied when the W-9 on file was filled in incorrectly, or when a W-8BEN was submitted without a Foreign Tax Identification Number (FTIN), or with a tax identification number the IRS cannot verify.
Withholding that has already been applied cannot be reversed. The withheld amount is remitted to the IRS when the payment is processed, so neither GRIN nor your brand is holding it and neither one can return it to you.
You claim that money back when you file your taxes. The withholding is reported to you on a Form 1099-NEC if you file in the United States, or on a Form 1042-S if you file outside the United States, and you use that form to credit the tax already paid on your return. For more about these yearly forms, see Yearly Income Tax Forms FAQ.
Correcting your tax form is still worth doing, but it only affects payments going forward: an accurate W-9, or a W-8BEN with a valid FTIN, stops the withholding on your next payments and does not change payments that were already sent. Submit the corrected form from your Payouts page as soon as you notice the problem.
Troubleshooting
My payment was returned:
Payments may be returned if the bank account currency does not match the currency selected during setup, or if the account holder name does not exactly match your bank records. Verify your bank details and re-add your payout method if needed.
My payment was not claimed and expired:
A payment that is never claimed expires after 30 days and returns to the brand that sent it, so the money is not lost. Because the funds go back to the brand, the brand is the one that sends the payment again once your payout method and tax form are in place. GRIN support cannot reprocess or resend a payment on your behalf, so ask your brand contact to reissue it.
My payment is pending or canceled:
A payment that is sitting as pending, or that has already been canceled, does not reprocess on its own once your payout method and tax form are complete. Finishing your setup makes you eligible to be paid, it does not release a payment that was already attempted. The brand has to send it again, so contact your brand and ask them to reissue the payment.
My bank details were rejected:
When a payment fails because of the bank information on file, the email you receive names the reason. For the common bank detail errors and how to correct each one, see Bank Transfer Transition - FAQs for Creators.
My tax form is showing as invalid:
GRIN will send you an email notification if your tax form fails validation. You will have 30 days from the date of that email to correct and resubmit your information. If you do not resubmit in time, you may be subject to backup withholding on your payments.
I don't see the option to submit a tax form:
You must add a payout method before the tax form option becomes available. Complete Step 2 first and then return to the Payouts page to submit your tax form.
I need more help:
For additional guidance, visit GRIN's support FAQs or contact your brand's GRIN representative.