Which type of account do I have?
How you make changes to your subscription — including upgrades, downgrades, renewals, and cancellation — depends on which GRIN product you use and, for GRIN Classic, whether you are a contracted customer or a self-serve customer.
The quickest way to tell which product you have is the URL you log in to: app.grin.co is GRIN Classic, and app.grin.ai is GRIN.ai (Gia).
GRIN Classic with a contract and an account manager — see "GRIN Classic: Contracted customers" below.
GRIN Classic self-serve — see "GRIN Classic: Self-serve customers" below.
GRIN.ai (Gia) — see "GRIN.ai (Gia) accounts" below.
GRIN Classic: Contracted customers (with an account manager)
If you have a contract with GRIN and a dedicated account manager, all changes to your plan or renewal are handled through your account manager. This includes upgrades, downgrades, add-ons, renewals, and cancellations.
What to do:
Contact your account manager directly to discuss any plan or renewal change.
If you don't have your account manager's contact information, email [email protected] and we'll connect you with the right person on your account.
Plan and renewal changes for contracted accounts are managed by your account manager and cannot be processed by the support team directly.
GRIN Classic: Self-serve customers
If you're a self-serve customer, you can manage your subscription yourself in your account settings, including cancelling your plan.
What to do:
Go to Settings > Subscription.
Make your change (upgrade, downgrade, or cancel) on the subscription page.
For quick access, here is a direct link to your subscription page: https://app.grin.co/settings/billing/subscription
Subscription modifications for self-serve accounts — including cancellations — are made by you on the subscription page and cannot be made on your behalf by the support team. If you run into an error or can't complete a change on that page, reply to us and we'll help troubleshoot it.
GRIN.ai (Gia) accounts
If you use GRIN.ai (Gia), you manage your plan yourself from within your account.
What to do:
Go to Settings > Plan & Billing.
Make your change on the Plan & Billing page.
For quick access, here is a direct link: https://app.grin.ai/v2/settings/billing
As with self-serve GRIN Classic accounts, plan changes and cancellations for Gia accounts are self-managed on the Plan & Billing page. If you hit an error on that page, reply and we'll help you troubleshoot it.